Our Commitment
At Ishara Towers Rwanda, we are committed to operating with integrity, transparency, and accountability in everything we do. As a leading provider of telecommunications infrastructure supporting nationwide connectivity, we recognize the importance of maintaining the highest ethical standards across our operations.
We encourage employees, partners, contractors, communities, and all stakeholders to raise concerns or report misconduct in a safe and responsible manner.
What You Can Report
This platform is designed to receive reports related to any suspected or actual misconduct, including but not limited to:
- Fraud, corruption, or bribery
- Health, safety, or environmental concerns
- Human rights violations or community grievances
- Harassment, discrimination, or unethical behaviour
- Breaches of company policies or applicable laws
- Misuse of company assets or confidential information
If you are unsure whether your concern falls within these categories, we encourage you to report it our team will assess it appropriately.
Who Can Use This Platform
This mechanism is open to:
- Employees and former employees
- Contractors and suppliers
- Business partners
- Local communities and the public
- Any stakeholder affected by our operations
Confidentiality & Protection
We understand that speaking up can be difficult. Ishara Towers Rwanda is committed to:
- Treating all reports confidentially and securely
- Allowing anonymous reporting, particularly through our independent platform
- Protecting whistleblowers from retaliation or adverse consequences
- Ensuring all concerns are handled fairly, independently, and objectively
How to Report a Concern
You can submit a report through the following channels:
1. Online Reporting Platform (Recommended)
We provide a secure, independent reporting channel operated by a trusted third party:
This platform is managed by NAVEX, an external provider specialising in confidential reporting systems. Using this channel, you may:
- Submit a report confidentially or anonymously
- Track the progress of your report
- Communicate securely with investigators
Choosing to report through this independent platform ensures your concern is handled with an additional layer of impartiality and data protection.
2. Click Connect phone available on the web intake site.
Using this channel, you may:
- Speak with a trained representative
- Submit a report confidentially or anonymously
- Receive guidance on how to proceed with your concern
What Happens Next
Once a report is submitted:
- Acknowledgement – Your report is received and logged
- Assessment – We review the information provided
- Investigation – A fair investigation is conducted
- Outcome & Action – Appropriate corrective measures are taken
- Feedback – Where possible, we provide updates on the process and outcome
All reports are handled in a timely and professional manner.
Our Principles
Our approach is guided by Ishara Towers Rwanda’s core values:
- Integrity – Doing what is right, always
- Accountability – Taking responsibility for our actions
- Respect – Treating all individuals and communities fairly
- Sustainability – Operating responsibly for long-term impact
Emergency Situations
This platform is not intended for emergencies.
If there is an immediate threat to life, safety, or property, please contact local emergency services.
Encouraging a Speak-Up Culture
At Ishara Towers Rwanda, we believe that strong, transparent communication builds stronger networks both technically and socially. By speaking up, you help us improve, protect our stakeholders, and uphold the trust placed in us.